Frequently Asked Questions

At SORT TO FIX UK LTD, we repair and service a wide range of household appliances including washing machines, refrigerators, dishwashers, ovens, cookers, tumble dryers, microwaves, freezers, and selected small domestic appliances. Our engineers are experienced in working with both modern and older appliance models, ensuring reliable and professional repair support.

We provide nationwide coverage across the United Kingdom. Service availability may vary by location, but we aim to deliver reliable services throughout the UK via our technician network.

You can book a service by emailing info@sort2fix.co.uk or submitting a service request via www.sort2fix.co.uk. Our team will contact you to confirm the details and schedule your appointment.

Our usual response time is 24–48 hours, depending on your location and the type of service required. Urgent requests are handled subject to availability. Yes — wherever possible, we offer same-day or next-day appointments, subject to engineer availability and location. We prioritise urgent breakdowns and aim to restore your appliance functionality as quickly and efficiently as possible.

Absolutely. All SORT TO FIX UK LTD engineers are fully trained, experienced, and insured. Our team follows strict safety procedures, industry best practices, and UK compliance standards to ensure professional workmanship and customer peace of mind.

Your contract begins as soon as you purchase our service. The official start date will be clearly stated in your welcome pack and service documentation. Please note — if a claim is made within the first 21 days of the agreement start date, you will be required to contribute the first £100 towards the cost of that claim.

We offer flexible payment options for your convenience. Annual plans are paid as a one-time payment by cheque, card or bank transfer. The applicable contract term and locked-in period will be clearly stated at the time of enrolment. Where monthly payments are available, customers may pay by standing order, bank transfer or card. All payments are confirmed with the appropriate invoice or receipt. Before your plan expires, we will contact you by email and/or telephone to remind you about renewal and explain the available options. Renewal is subject to your agreement and the applicable terms and pricing at that time. Our aim is to make renewal simple, transparent and hassle-free, helping you continue your home maintenance and support services without unnecessary interruption.

We offer flexible payment options for customer convenience. Payments can be made by Standing Order, Cheque, Credit/Debit Card, Bank Transfer, or secure Payment Link. All payment arrangements are clearly confirmed at the time of enrolment. Invoices and payment receipts are provided for all applicable payments, ensuring transparency and easy record-keeping for our customers.

We believe in clear and honest communication. All terms and conditions relating to our services, pricing policies, cancellations, warranties, and responsibilities are available in our official Terms & Conditions document. We encourage customers to review these details prior to confirming any service, and our team is happy to clarify any points if required.

If you wish to cancel your service or maintenance agreement, you can contact our customer services team by phone, email, or post. Cancellation terms — including any applicable administration charges or notice periods — are outlined in our Terms & Conditions. Our team will guide you through the process and ensure your request is handled smoothly and professionally.

We are committed to delivering a high standard of workmanship and customer care. However, if you are dissatisfied with any aspect of our service, please contact us directly in the first instance so we can investigate and resolve the matter promptly. You can reach our customer support team by phone 078 8839 6011 or through our official contact channels support@sort2fix.co.uk, and we will ensure your concern is handled professionally and fairly.

If our engineer determines that a repair is not technically viable or not cost-effective, we will provide you with a replacement or the product or cash settlement up to £1000

Please ensure the appliance is easily accessible, the surrounding area is clear, and any relevant details about the fault are available for our engineer. This helps us work safely, diagnose the issue accurately, and complete the repair efficiently.

We do not provide repair cover for appliances that remain under a manufacturer's guarantee or extended warranty. You may take out a SORT TO FIX UK LTD maintenance and repair service once the original warranty period has expired.

Yes — with a SORT TO FIX UK LTD maintenance service, there is no limit to the number of times you can request assistance, provided your agreement remains active and valid under the terms and conditions.

At SORT TO FIX UK LTD, we provide a comprehensive range of home improvement and property maintenance services. Our core services include Upholstery Repairs & Fabric Restoration — repairing torn fabric, worn cushions, sagging seats, and damaged stitching to bring sofas, chairs, and soft furnishings back to life. Chair, Sofa, Table & Cabinet Restoration — fixing scratches, cracks, broken parts, loose joints, and damaged wood to restore strength, stability, and original appearance. Structural Furniture Repairs — reinforcing weak frames, repairing broken supports, tightening joints, and restoring the safety and durability of furniture across your home. Wood Refinishing & Polishing — renewing faded, dull, or worn wooden surfaces with professional refinishing, sanding, and polishing for a smooth, elegant finish. Interior Piece Restoration & Repair — restoring decorative furniture, accent pieces, display units, mirrors, frames, and feature items while preserving design and value. Surface Restoration & Re-Polishing — removing scratches, scuffs, water rings, stains, and surface wear to revive shine and give your furniture a like-new appearance. Replacement & Re-Fitting of Damaged Parts — replacing broken panels, slats, hinges, handles, and fittings to extend furniture life and avoid costly replacements. Value-Focused Repair & Life-Extension Service — helping customers save money, protect their furniture investment, and maintain a beautiful home without replacing items. Whether it's routine upkeep, cosmetic upgrades, or repair work, our skilled team ensures every job is completed to a professional and high-quality standard.

Yes. We cater to projects of all sizes — from small household repairs and touch-ups to full-room refurbishments and multi-trade improvement works. Whether you need a single task completed or a more detailed property upgrade, our team plans and delivers the project with efficiency, attention to detail, and clear communication throughout.

Absolutely. All SORT TO FIX UK LTD tradespeople are fully vetted, experienced professionals who work in line with current UK safety regulations, building standards, and industry best practices. We place great importance on training, professionalism, and accountability to ensure every job is completed safely, responsibly, and to a high standard.

Yes — we provide tailored, recurring property maintenance plans designed to help homeowners and landlords reduce the risk of unexpected repairs and ongoing deterioration. These plans support the long-term condition of your property, helping to extend the lifespan of fixtures, fittings, and internal finishes while offering peace of mind and predictable maintenance management.

Yes. As part of our service, we offer professional advice on design choices, material selection, repair options, and practical improvement solutions. Our team works collaboratively with clients to understand their requirements, propose suitable recommendations, and deliver outcomes that are functional, durable, and aesthetically aligned with their vision.